Terms of Service Urban Nest

Last Updated: August 19, 2026

Welcome to Urban Nest. These Terms of Service Urban Nest explain the terms and conditions that apply when you visit our website, browse our products, place an order, or use our online shopping services.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing products.

1. About Urban Nest

Urban Nest is an online retail store offering a selected range of beauty, skincare, personal-care, lifestyle, and related products.

To support order fulfillment, some products may be shipped through third-party suppliers, fulfillment partners, or logistics providers.

Urban Nest remains your primary point of contact for customer support, returns, cancellations, and applicable refunds.

2. Shopping With Urban Nest

When placing an order, you agree to provide accurate and complete information, including:

• Full name
• Correct shipping address
• Valid phone number
• Valid email address
• Accurate billing and payment information

Please review your order information carefully before completing your purchase.

3. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, and other product information.

Please note that:

• Product colors may vary depending on your device or screen.
• Packaging or labeling may occasionally differ from product images.
• Manufacturers or suppliers may make product changes.
• Product availability may change without prior notice.

We reserve the right to correct accidental errors or inaccuracies in product information.

4. Pricing and Payments

Product prices displayed on our website may change without prior notice.

The applicable price is generally the price displayed when an order is successfully placed, except where an obvious pricing, technical, or listing error has occurred.

Available payment methods are displayed during checkout. Payment transactions are processed through authorized payment service providers and may be subject to their applicable terms and privacy policies.

5. Order Processing and Delivery

After an order is successfully placed, we will begin processing it for fulfillment.

Delivery times shown on our website or during checkout are estimated timeframes and are not guaranteed delivery dates.

Delivery may be affected by:

• Shipping carrier delays
• Weather or natural events
• Public holidays
• Incorrect or incomplete addresses
• Fulfillment delays
• Other circumstances outside our reasonable control

Customers are responsible for providing accurate shipping information.

6. Order Cancellation

You may request cancellation before your order has been shipped or entered into the fulfillment process.

To request cancellation, contact us at:

Email: tofikansari8141@gmail.com

Once an order has been shipped or fulfillment has started, cancellation may no longer be possible. In such cases, you may be eligible to request a return after delivery according to our Return, Cancellation & Refund Policy.

7. Returns and Refunds

Eligible products may be returned within 7 days of delivery, subject to our Return, Cancellation & Refund Policy.

If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible.

For eligible cases, we may provide a replacement or applicable refund after reviewing the issue.

Please do not send a return without first receiving return instructions from Urban Nest.

8. Third-Party Fulfillment

Some Urban Nest products may be fulfilled through selected third-party suppliers, fulfillment centers, or logistics partners.

Third-party fulfillment may allow us to offer a wider range of products and delivery options. However, Urban Nest remains your customer-service contact for questions about orders, returns, cancellations, and applicable refunds.

9. Promotions and Discount Codes

Urban Nest may offer special discounts, promotional offers, discount codes, or seasonal sales from time to time.

Promotions may have specific terms, expiry dates, product exclusions, or other conditions.

Unless specifically stated otherwise, promotional offers cannot be combined. Urban Nest reserves the right to modify or end a promotion at any time.

10. Your Privacy

We respect your privacy. Information provided when you shop with us, including your name, contact details, billing information, and shipping address, is handled according to our Privacy Policy.

Please review our Privacy Policy to understand how personal information is collected, used, and protected.

11. Website Security and Availability

We make reasonable efforts to keep our website secure and available.

However, we cannot guarantee that the website will always be:

• Available without interruption
• Completely error-free
• Free from technical issues
• Free from security vulnerabilities

We may temporarily update, maintain, or modify the website when necessary.

12. Intellectual Property

The Urban Nest name, logo, branding, website design, written content, graphics, and other original website materials are protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.

13. Prohibited Activities

You agree not to use our website for unlawful, fraudulent, harmful, or unauthorized activities, including:

• Fraudulent transactions
• Providing false information
• Attempting unauthorized access to our systems
• Interfering with website security
• Copying or misusing website content
• Using our website for activities prohibited by law

14. Limitation of Liability

Urban Nest will make reasonable efforts to provide reliable products and services.

However, to the extent permitted by applicable law, we are not responsible for circumstances outside our reasonable control, including shipping disruptions, supplier interruptions, technical failures, natural events, or other unforeseen circumstances.

Nothing in these Terms is intended to limit rights or protections that cannot legally be limited under applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable requirements.

When changes are made, the Last Updated date at the top of this page will be updated.

By continuing to use our website after changes are posted, you acknowledge the updated Terms to the extent permitted by applicable law.

16. Governing Law

These Terms of Service are governed by the applicable laws of India.

Any dispute will be handled by a court or authority having appropriate jurisdiction under applicable law.

17. Contact Urban Nest

If you have questions about these Terms of Service Urban Nest, your order, products, returns, cancellations, or refunds, please contact our support team.

Urban Nest
Email: tofikansari8141@gmail.com

We aim to provide clear information and helpful customer support.

Thank you for choosing Urban Nest.